Continuous Improvement
In our effort for continuous improvement, we have established and implemented:
- Processes for the systematic management of customer complaints as well as for the identification, analysis, correction and prevention of problems.(for any issue contact with the Customer Service Department of the company)
- Continuous scientific researches in relation to the: quality of services and network, customer service, tariff plans, reliability in billing issues, etc.
- Internal and External (to suppliers, partners, etc) Audits Program.
Our practice is the continuous evaluation of our efficiency at all areas and the review of all the business processes, aiming at customers’ satisfaction.
