Bill payment info

For information concerning your bill, you can call our Customer Service Dept, 24 hours a day 7 days a week to the numbers: 1260 with charge €0,25, accessible from any part of Greece through your mobile. Also 6935601260 with charge throughout Greece and +30693-5601260 for calls initiated abroad.

You can pay your bills through:

• WIND Stores
• All branches of NATIONAL BANK OF GREECE, EFG EUROBANK ERGASIAS A.E. (ERGASIAS) ALPHA BANK, ASPIS BANK & AGROTIKH BANK OF GREECE, EGNATIA BANK & CYPRUS BANK by fetching your bill to the bank quiche.
• To Post Offices along with the lower half of the first page of your bill.
• Through Diners, Visa, Mastercard, Ethnocarta, American Express, Eurocard and Emporocarta (all credit cards have to be issued in Greece in order to be acceptable).
• A direct debit order can be applied automatically on the customer’s behalf to the following banks: ALPHA BANK, EFG EUROBANK ERGASIAS A.E. (ERGASIAS) CITIBANK, ASPIS BANK, PIRAIOS EMPORIKI, ETHNIKI & AGROTIKI BANK OF GREECE, EGNATIA BANK & BANK OF CYPRUS. Relevant info can be provided to all NATIONAL BANK OF GREECE branches for their direct debit procedure, and to all WIND Stores, for info required on any other bank.
• Bills can be paid to any ATM of the National Bank of Greece. Relevant info can be provided from any of the bank branches through Greece. Also to the ATMs of Alpha Bank, using the atm payment code which is written in the first page of the bill.
• Web banking & phone banking is already in use through the following banks: NATIONAL BANK OF GREECE, EFG EUROBANK ERGASIAS A.E. (ERGASIAS), EGNATIA, ALPHA BANK.

We ask for the due payment of your bills and we remind you that on this direction, a direct debit order via credit card is always at your best interest.

For applying a direct debit order through your credit card (Visa, Master Card, Ethnocarta, American Express, Eurocard, Emporocarta, Diners) you may fill in the application form that is sited on the back side of your bill and send it to the following fax num: 210 5100108 & 210 5100101. In the same fax a double-faced copy of your id and also of your credit card should be included.

Alternatively you may send your signed request, with your mobile number, name and credit card data mentioned in the text, followed by a double-faced copy of your id and credit card.
Finally, you may proceed to any of our WIND Stores with your id and credit card, and activate a direct debit order for your bills.

All transactions made through WIND Stores, Post Office branches or via credit card, are not charged extra. Payments in bank branches are charged with legal expenses. Relevant information can be obtained to bank quiches.

We would like to inform you that the payments receipt notification to our company by the banks is made within 2-4 working days, by the post offices within 4 days and by the WIND Stores, within the day.

Any objection, relevant to the contents of your bill, should be communicated to our company within 10 days from the dispatch day of the bill.

We also would like to remind you that for your convenience, it would be advisable to pay all your bills on time.

If you fail to pay your bill on time, or your business lines are temporarily cut off due to unpaid bills, following your payment you should send to us a copy of the payment receipt with your corporate client code written on it, to the fax num: 210 5100101 210 5100108.